Job Title: Assistant Golf Club Manager

Location: Alnmouth Golf Club, Foxton Hall, Alnmouth, Northumberland, NE66 3BE

Job Type: Full-time / Part-time

Alnmouth Golf Club overview:

Alnmouth Golf Club is a thriving golf club with nine-hundred members, an exceptional golf course and layout, unique dormy facilities, and an incredible location. The club generates revenue in excess of £1.7M per annum and has between twenty and forty employees depending on the season. There is continual investment and upgrading to the facilities that the club provides. The operations of the golf club are guided by a proactive General Committee.

The club is managed by the General Manager with direct reports from the head of greens, the catering and bar managers and a small friendly office team that manages the dormy operation and financial functions.

The role is essentially a new role necessitated by the continued growth of the golf club.

The post holder reports directly to the General Manager.

Position Summary:

The Assistant Golf Club Manager supports the overall operations of the golf club and assists the Golf Club Manager in managing day-to-day activities. This position requires strong leadership, organisational skills, and a passion for providing exceptional customer service. The Assistant Manager will be responsible for overseeing the club’s facilities, ensuring optimal operations, and supporting staff to deliver a top-tier experience to members and guests.

Key Responsibilities:

1. Operations Management:

• Assist in managing daily operations of the golf club, including the golf course, pro shop, dining areas, and event spaces.
• Coordinate and ensure smooth scheduling of tee times, tournaments, and club events.
• Monitor and liaise with the greenkeepers on the condition of the golf course, ensuring it meets quality standards.

2. Customer Service:

• Provide exceptional customer service to members and guests, handling enquiries and resolving issues as they arise.
• Assist with membership management, including new memberships, renewals, and customer relations.
• Support front-line staff in delivering high-quality service to golfers and visitors.

3. Staff Supervision:

• Supervise, train, and assist in staff management and rotas.
• Foster a positive team environment and ensure staff are delivering premium service.
• Monitor employee performance and provide feedback to ensure high standards.

4. Financial & Budget Management:

• Depending on experience assist with budgeting, financial reporting, and cost control to ensure efficient operation of the club.
• Help manage the club’s revenue streams, including green fees, membership subscriptions, dormy bookings, and food & beverage sales.
• Assist with inventory management, including ordering and tracking stock levels for supplies and merchandise.

5. Event Planning & Coordination:

• Assist in planning and executing golf tournaments, member events, and special promotions.
• Coordinate logistics for events, including catering, equipment, and staffing.
• Ensure event-related activities run smoothly and efficiently.

6. Compliance & Safety:

• Ensure the club operates in compliance with local regulations, including health and safety standards.

Monitor and enforce club rules and policies to maintain a safe and enjoyable environment for all members and guests.

7. Membership Management:

• Membership Administration: Handle the onboarding of new members, process membership applications, membership renewals and ensure accurate maintenance of member records.
• Member Engagement: Develop and implement programs to enhance member satisfaction and retention, fostering a welcoming and inclusive community.
• Communication: Serve as the primary point of contact for member inquiries, providing excellent customer service and resolving issues promptly.
• Compliance: Ensure all membership procedures adhere to club policies and legal requirements, such as data protection and confidentiality

8. Marketing & Communications:

• Assist with marketing efforts to promote the club, including creating and distributing promotional materials.
• Help with maintaining the club’s online presence through social media, website updates, and email communications.

9. Other Duties as Assigned:

• Office Administration as required.
• Perform other related tasks as requested by the Golf Club Manager.

Support the General Committee in executing the club strategy and day-to-day tasks and attending meetings as appropriate.

Reports to the General Manager.

Works closely with the office team.

Qualifications:

• Experience: At least 2-3 years of experience in the golf or hospitality industry, with supervisory or management experience preferred.
• Education: High school diploma or equivalent required. A degree in Hospitality Management, Sports Management, or a related field is a plus.

A member of the CMAE or GCMA is preferred but not essential.

Skills:

• Strong organisational, time-management, and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Ability to think on your feet and be flexible and adaptable.
• Proficient in using point-of-sale (POS) systems, Microsoft Office Suite, and basic accounting software.
• Certifications: First Aid/CPR certification is preferred.
• Physical Requirements: Ability to work outdoors and perform physical tasks as needed.

Compensation:

Competitive salary, based on experience, with potential benefits including health insurance, paid time off, and golf privileges.

If you are passionate about the golf industry and enjoy working in a fast-paced, customer-focused environment, we encourage you to apply for this exciting opportunity!

This job description is intended to provide a general overview of the role and responsibilities. It is not exhaustive, and the duties may be subject to change based on the needs of the organisation.

This role may occasionally require flexibility, including weekend or evening work, to accommodate organisational needs or special events.

Job Title: Accounts Administrator

Location: Alnmouth Golf Club, Foxton Hall, Alnmouth, Northumberland, NE66 3BE

Job Type: Full-time / Part-time

Alnmouth Golf Club overview:

Alnmouth Golf Club is a thriving golf club with nine-hundred members, an exceptional golf course and layout, unique dormy facilities, and an incredible location. The club generates revenue in excess of £1.7M per annum and has between twenty and forty employees depending on the season. There is continual investment and upgrading to the facilities that the club provides. The operations of the golf club are guided by a proactive General Committee.

The club is managed by the General Manager with direct reports from the head of greens, the catering and bar managers and a small friendly office team that manages the hotel operation and financial functions.

The role is now available due to the impending retirement of the long-term post holder.

The role reports directly to the General Manager.

Position Summary:

The Accounts Administrator is responsible for managing the financial records of the golf club, ensuring accurate and timely accounting of all financial transactions. This role requires attention to detail, strong organisational skills, and a solid understanding of accounting principles. The Accounts Administrator will work closely with the Golf Club Manager and other staff to maintain financial health and support the club’s operations.

Full training will be provided, as necessary.

Key Responsibilities:

1. Financial Record Keeping:

• Maintain accurate records of all financial transactions, including income, expenses, and payroll.
• Ensure that all financial records comply with relevant regulations and accounting standards.
• Reconcile bank statements, credit card statements, and other financial accounts monthly.

2. Accounts Payable & Receivable:

• Process invoices and ensure timely payments to vendors and suppliers.
• Prepare and send invoices to members, guests, and other customers for services rendered.
• Monitor and follow up on outstanding accounts receivable to ensure payments are collected in a timely manner.

3. Payroll Management:

• Prepare and process payroll for all staff members, ensuring accurate tax withholdings and deductions.
• Maintain accurate payroll records and provide reports as needed.

4. Financial Reporting:

• Depending on experience prepare monthly, quarterly, and annual financial reports, including profit and loss statements, balance sheets, and cash flow statements.
• Assist in budget preparation and track budget performance, providing regular updates to management.
• Assist with financial audits and respond to auditor inquiries.

5. Tax Compliance:

• Depending on experience ensure timely and accurate filing of tax returns, including VAT, payroll , and other required filings.
• Maintain records for tax purposes and ensure that all required documentation is available for tax filings.

6. Inventory Management:

• Track and reconcile inventory for the dormy, food and beverage, and other club assets.
• Ensure that all inventory is recorded accurately and that any discrepancies are addressed promptly.

7. Financial Systems Management:

• Utilise accounting software and systems to manage financial data and reports.
• Maintain and update financial records and systems to ensure accuracy and efficiency.
• Assist in the implementation of new financial systems or upgrades to existing software as needed.

8. Assist with Budgeting and Forecasting:

• Depending on experience provide support in creating and maintaining the annual budget.
• Track monthly financial performance against budgeted figures and provide variance analysis.

9. Other Administrative Duties:

• Other office administrative jobs as needed.
• Assist with general administrative duties related to financial operations as needed.
• Support other departments with financial information and reporting.

Qualifications:

• Experience: At least 2-3 years of experience in bookkeeping or accounting, preferably in the hospitality, golf, or recreational industries.
• Education: High school diploma or equivalent required; an associate or bachelor’s degree in accounting, Finance, or a related field is preferred.

Skills:

• Strong knowledge of accounting principles and practices.
• Proficiency with accounting software (e.g., Croft, Sage, QuickBooks, Xero) and Microsoft Office Suite.
• Detail-oriented with strong organisational skills and the ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

Certifications: Bookkeeping certification (e.g., Certified Bookkeeper) is a plus, but not essential.

Compensation:

Competitive salary based on experience, with potential benefits including paid time off and golf privileges.

If you are a detail-oriented and organised individual with a passion for ensuring financial accuracy, we invite you to apply for this position to contribute to the financial success of our golf club.

This job description is intended to provide a general overview of the role and responsibilities. It is not exhaustive, and the duties may be subject to change based on the needs of the organisation.

This role may occasionally require flexibility, including weekend or evening work, to accommodate organisational needs or special events.